Circulation Rules

I’ve heard I can check out museum passes at the Frankfort Library. How does the program work?

The Museum Adventure Pass program allows Frankfort cardholders to check out one Museum Pass per family on an adult Frankfort library card. We do not need the passes back; the museums will collect them. The museums may require the patron to present identification or their library card along with the pass. Passes expire automatically in 7 days, and there are no renewals. Passes are given out on a first come first serve basis and are in a limited quantity. For popular attractions, check on the availability of the passes by calling the Circulation Desk at 815-469-2423.

What should I do if I forgot my pin to my online patron account?

You can reset your pin online if you have an e-mail associated with your account. At the log-in screen, click on Forgot Your Pin. It will bring up a screen that prompts you to enter your name and library card barcode. Once you hit the submit button, an e-mail will be sent to the e-mail address on file.

Then, check your e-mail for one with the subject Library catalog PIN reset request. The e-mail contains a link to change your pin. This link is active for 3 hours.

What should I do if a hold will arrive while I am on vacation?

You now have the capability to “Freeze Holds”. Once frozen, this functionality allows your hold to continue to move up through the hold queue without actually filling the hold. Once the hold reaches the number 1 position in the hold queue the item will remain at the top of the hold queue, but not generate a hold until you “Unfreeze” the holds to allow your requests to be filled. This functionality is perfect for holds that may arrive while you are on vacation.

Can I register to vote at the Frankfort Library?

The Frankfort Public Library District offers voter registration through our Deputy Voter Registrars. Please ask for them at the Circulation Desk. There are times that a Deputy Voter Registrar may not be available, so please call ahead. See the Will County Clerk’s Website for the forms of identification required to register to vote.
http://www.thewillcountyclerk.com/connect/site/index.jsp?menuItemId=99.

Are fax services provided?

A self service fax machine is located in the library for patrons to send faxes. This machine does not accept incoming faxes. Faxes are $1.50 for the first page and $1.00 for each subsequent page within the USA.

You can pay by credit card or stop at the front desk to pay cash or personal check for a prepaid fax card. The prepaid fax cards are sold by the number of pages you are sending up to 6 pages. For faxes over 6 pages you will have to purchase multiple fax cards, so paying by credit card is recommended.

The console game does not have a disc in the case, where is it?

Please check games out at the front desk. The discs are kept at the front desk.

How can I return an item?

Items can be returned in the outside drop boxes at any time, or the inside drop box when the library is open.

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